We are here to bring you quality products at a great price for any reason that you are not 100% satisfied with your item please email us within 3 days from receiving your items, If No Contact Has Been Made Within That Time Frame...Buyer Takes FULL Responsibility For items. ANY custom item is subject to no refund as it was created custom for the individual who placed the order. buyer is fully aware that by placing a custom order, item is configured to their liking ONLY. Meaning it would be difficult to resale a custom item. So for that reason no refunds would be granted. Buyer please be aware of these rules and regulations as we will reference back to this if ever emailed for refunds.